Contact us to find a suitable day and time for your appointment. We'll take your full name, birthdate, email, and phone number to book your appointment through our patient portal. You'll then receive an email with a link to complete your online forms.

We provide both in-person and online appointments. You can visit us at our Keller, TX office for in-person sessions. For online sessions, we use a HIPAA-secure Telehealth platform. We also offer free 15 minutes telephone consultations. During your initial consultation, we'll help you choose the best option for your needs.

Once you've scheduled your appointment, you'll receive an email with a link to our patient portal. From there, you can complete all necessary online forms, update your information, and access billing statements.

We are out-of-network for insurance and are not contracted with any insurance company. This allows us to treat the root causes without restrictions or limitations, providing full transparency throughout the process. We do not file your insurance for you, but we provide a Superbill through the patient portal for you to file with your insurance company if you choose. Verify any benefits with your company. We accept HSA & FSA Savings Plan Cards, credit/debit, cash, and check at the time of service. A credit card will be kept on file with the office.

View the GFE policy here. (https://www.devereauxcounseling.com/good-faith-estimate)

At Willow Creek Counseling, PLLC, we take your privacy very seriously. All client records are kept in a HIPAA-compliant electronic health record system, accessible only to your counselor and authorized staff. Your information is confidential and will not be disclosed without your written consent, except in situations required by law. Telehealth sessions are conducted through a HIPAA-compliant video platform. Your personal information will never be sold or shared for marketing purposes. For privacy questions or concerns, contact Tasha Devereaux at 682-207-8283 or willowcreekcounseling.tasha@gmail.com.

Requesting Your Health Care Records • Clients have the right to request access to or copies of their health care records. To request your records, please submit a written request to: Willow Creek Counseling, PLLC Email: www.willowcreekcounseling.tasha@gmail.com(mailto:www.willowcreekcounseling.tasha@gmail.com) Office Address: 200 North Rufe Snow Dr, Ste 118, Keller, TX 76248 • Requests will be processed in accordance with Texas law. Reasonable fees may apply as permitted by law. Contacting the Texas Behavioral Health Executive Council • The Texas Behavioral Health Executive Council (BHEC) licenses and regulates behavioral health professionals in Texas. • You may contact BHEC with questions or concerns at: https://bhec.texas.gov/contact-us/ Filing a Consumer Complaint • Consumers may file a complaint with the Texas Office of the Attorney General – Consumer Protection Division. • To submit a complaint, visit: https://www.texasattorneygeneral.gov/consumer-protection