Reach out to discuss a good day and time for your appointment. We will then take your full name, email, and phone number to book your appointment through the patient portal. You will receive an email with a link to the patient portal where you can fill out your online forms.

We offer both in-person and online appointments. In-person sessions are held at our office in Keller, TX. Online sessions are available through a HIPAA-secure Telehealth platform, and we also offer telephone consultations. During your initial consultation, we will determine the best option for you.

After scheduling your appointment, you will receive an email with a link to the patient portal. From there, you can complete all necessary online forms, update your information as needed, and access billing statements.

We are Out-of-Network for Insurance and are not contracted with any insurance company. This allows us the full autonomy to treat the root causes without restrictions and/or limitations and provides us the opportunity to listen and hear you. This also provides full transparency with the entire process from beginning to end, no unexpected bills, limits to amount of sessions, etc. That means that we do not file your insurance for you. We do provide you will a Superbill that comes through the patient portal and provides you with the information that you need to file with your insurance company on your own if you choose to. You will need to verify any benefits with your company. We do accept HSA & FSA Savings Plan Cards if you use those through your insurance company. We also accept credit/ debit, cash, and check at the time of service. A credit card will be kept on file with the office.

View the GFE policy here.

At Willow Creek Counseling, PLLC, your privacy is taken very seriously. All client records are kept in a HIPAA-compliant electronic health record system. Access is limited to your counselor and the authorized staff who need the information to provide care. Is my information confidential? Yes. All information shared in counseling sessions is confidential and will not be disclosed without your written consent, except in situations required by law. When can confidentiality be broken? By Texas law and professional ethics, your counselor must break confidentiality in the following situations: If you present a clear and immediate danger to yourself or others. If there is suspicion of abuse, neglect, or exploitation of a child, elderly person, or dependent adult. If records are subpoenaed by a court of law. Do you share information with insurance companies? If you use insurance, only the minimum necessary information (such as diagnosis codes and session dates) will be shared to process claims. We do not share session details with insurance companies. What about telehealth sessions? Telehealth sessions are conducted through a HIPAA-compliant video platform to protect your privacy. You are encouraged to participate in sessions from a private, secure location. How long are my records kept? In Texas, counseling records are maintained for a minimum of seven (7) years from the date of your last session (or until a minor client turns 21, whichever is later). Can I access my records? Yes. You may request a copy of your records in writing. Your counselor will provide them within the timeframe required by Texas law. Do you sell or share my personal information? No. Your personal information will never be sold, shared, or used for marketing purposes. Who can I contact if I have concerns about my privacy? If you have questions about your privacy or believe your rights have been violated, you may contact: Tasha Devereaux, MA, LPC-S, NCC Willow Creek Counseling, PLLC 200 North Rufe Snow Dr., Ste 118 Keller, TX 76248 Phone: 682-207-8283 Email: willowcreekcounseling.tasha@gmail.com